Terms and Conditions | The Lodging Company
Booking policies change on an individual property basis. Please refer to the property you are interested in for further details.
The Lodging Company Vacations, Inc., is committed to protecting the privacy of your personal information. We take great pride in the relationships we have developed with our clients. We are committed to maintaining these relationships by treating the personal information we obtain from our clients with care and respect. We have developed this policy and related procedures to comply with the Personal Information Protection and Electronic Documents Act.
Personal Information We Collect
The information we receive from you during the process of booking a reservation with one of our reservation agents is kept and stored by The Lodging Company. This information may include such details as your name, your physical address, and your email address. We also keep information about your transactions with us and third parties such as the hotels and property management companies we've partnered with.
We may combine information you have provided to us on our web site and information you have provided to us offline, and we may store this information together in a profile we create and keep on your behalf. This profile enables us to better understand and meet your needs when using our services.
Your sharing of information with us about other people implies that you have direct consent by that party to provide the information to us and consenting to our use of this information for business purposes. It is your responsibility to obtain the consent of other individuals prior to providing us with their personal information and travel preferences. Information about other people you choose to share with us will be stored and used for necessary business purposes outlined elsewhere in this privacy policy.
How The Lodging Company Uses the Information Collected
The Lodging Company may use the information provided by you for one or more of the following purposes:
- to contact you about your reservation
- to contact you with details of other products and services that are offered by The Lodging Company
- to respond to your inquiries about your reservation and other services
- to meet legal, security and regulatory requirements
- to understand your needs and preferences and to offer products and services to meet those needs
- to generate analytics about how you browse and interact with the web site
- to provide you with tailored advertising related to our products or services
Other Information Collected
When you view our web site by linking from another web page we may store the name of that originating web page for purposes of internal administration. Also please note that any contact with The Lodging Company, either online, by email, or by telephone is recorded for security and servicing purposes.
Disclosure of Your Personal Information
The Lodging Company does not sell your personal information to outside marketers or advertisers. We disclose your information to third parties for the purpose of completing your reservation with us, providing services to you and for the purposes of associated administration.
Third parties to whom we will disclose your information may include hotel operators, property management companies and other travel service providers whom we have retained to provide services to you. We may also provide your information to a third party credit card processing company that will use your information in settling your account with your bank or card issuer. These companies are only authorized to use the personal information we share with them for the purpose of delivering the service we hire them to provide.
If you purchase a cancellation or travel insurance policy to cover any aspect of a product purchased through The Lodging Company, and you subsequently make a claim to the insurer under that policy. The Lodging Company may provide information to the insurer, if requested. Included but not limited to cancellation charges applicable to the particular product, or the date the reservation was canceled by you, or the date of any other relevant event giving rise to coverage under the policy.
Protection of Personal Information
We want you to feel comfortable about using our services and we are committed to protecting the information we collect from our clients. The Lodging Company have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you share with us. Only authorized employees are permitted to access personal information and they do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent an unauthorized person from gaining access to your information.
Storage of Credit Card Information
Your credit card number is used to process any debits incurred from purchasing any of the services provided by The Lodging Company. This could mean that in some cases this would require the storage of your credit card number for the purposes of completing the transaction. The credit card number is passed through to our credit card processing company for validation and debit. Once full payment of the reservation is complete your credit card information is appropriately disposed of.
Cookies
A cookie is a piece of information in the form of a very small text file that is placed on a web site user's hard drive. A web site server, which is basically the computer that operates a web site, generates this text file and defines the information it contains. The server uses this information whenever the user visits the web site. Information tracked with cookies is used to improve the browsing experience such as facilitating relevant content and reducing duplication of data entry. Cookies can not read the information stored on the hard drive and only contain the information the user discloses to the web site. The Lodging Company use cookies to measure site usage such as entry and exit points of visitors, how many people visit a certain section or page and details of searches performed and related information.
Links to Third-Party Web Sites
We want you to feel comfortable about using our services and we are committed to protecting the information we collect from our clients. The Lodging Company have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you share with us. Only authorized employees are permitted to access personal information and they do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent an unauthorized person from gaining access to your information.
Storage of Credit Card Information
Your credit card number is used to process any debits incurred from purchasing any of the services provided by The Lodging Company. This could mean that in some cases this would require the storage of your credit card number for the purposes of completing the transaction. This information is encrypted and we cannot see it in any way, our systems use our processors system to store this information in order to allow us to charge you at a later date.
The credit card number is passed through to our credit card processing company for validation and debit. Once full payment of the reservation is complete your credit card information is appropriately disposed of.
Cookies and Behavioral Advertising Technologies
“Cookies” are pieces of information in the form of a very small text file that is placed on a website user's hard drive. A website server, which is basically the computer that operates a web site, generates this text file and defines the information it contains. The server uses this information whenever the user visits the web site. Information tracked with cookies is used to improve the browsing experience, such as facilitating relevant content and reducing duplication of data entry. Cookies can not read the information stored on the hard drive and only contain the information the user discloses to the web site.
The Lodging Company uses cookies to measure site usage such as entry and exit points of visitors, how many people visit a certain section or page, details of searches performed and related information, track actions occurring on our website, and collect data including your IP address, browser type, and date / time stamps.
“Tags”, and “Pixels” are types of electronic files used to record information about how you browse a web site. The Lodging Company uses tags and pixel technologies to collect information on how you interact with our web site, to gather analytic data to improve our web site and the products and services we offer, to deliver tailored advertising and measure the effectiveness of our marketing and advertising campaigns.
You can review and adjust your cookie settings in your bowser, found in the footer.
You can review and adjust your Facebook Advertising preferences here.
You can review and adjust your Google Advertising preferences here.
Links to Third-Party Web Sites
The Lodging Company, its employees, contractors, agents, and owners are not responsible for the privacy policies or content of any web site which it may link to; and as such a link is not an endorsement of the site's content/policies and/or services.
Changes to the Policy
Any changes to the Privacy Policy will be made to this page. The changes only apply to the personal information we collect after we have posted the revised policy. Your continued use of this site will constitute your agreement to the changed Terms and Conditions of using this site.
Consent to the Policy
By disclosing your personal information to us using this web site, over the telephone, in writing or in person with a reservation agent of The Lodging Company or one of our affiliates you consent to the collection, storage and processing of your personal information by The Lodging Company as stated in this Privacy Policy. If you do not consent to the collection and storage of your information as described in this policy, you should not use our sites.
Accessing your Personal Information Held by The Lodging Company
We establish and maintain a file of personal information about each customer of The Lodging Company. Only The Lodging Company employees, agencies and advisers who need access to your file in the course of their duties will be given access to it.
You have the right to access your file and to request rectification of any personal information in it that may be obsolete, incomplete or incorrect. You may do this by calling in and speaking with a Lodging Company representative, or by contacting us here.
We will take steps to validate the identity of any person making requesting information to ensure we do not provide information to anyone not authorized to receive it. We may use your personal information to do so.
Copyright
The Lodging Company is the owner of the copyright, in accordance with the Copyright Act, in all materials and information found on this website unless otherwise stated. Materials and information on this website have been posted with the intent that it be readily available for employees and clients of The Lodging Company, and for public non-commercial use. This website and its content may not be copied, published, distributed, downloaded or otherwise stored in a retrieval system, transmitted or converted, in any form or by any means, electronic or otherwise, without the prior written permission of the copyright owner.
Photography, Graphics, and Multimedia
In many cases, this website uses multimedia including graphics, images, and visual materials with permission of third party copyright holders. Reproduction of such materials is not permitted.
Non-commercial reproduction
Unless otherwise indicated, where The Lodging Company is the owner of the copyright in the materials or information, no copy may be reproduced, in part or completely by any means, without charge or further permission required from The Lodging Company.
Commercial Reproduction
This website (and materials on it) may not be copied and/or distributed for commercial purposes without prior written permission from The Lodging Company.