Career Opportunities at The Lodging Company

Sales Agent

Purpose:

Reporting to the Reservations Manager, this position is responsible for providing exceptional customer service to all inbound phone calls and website generated leads by actively listening and quickly identifying customer's needs. Since much of the work is done over the phone, agents need to have a pleasant phone voice and a professional but friendly attitude. Agents must be aware of all company policies, rates, events and promotions.

Responsibilities and Accountability:

• Act as a representative of the Company and upsell and promote all extra services that TLC offers from time to time. ex. Lift tickets, Travel Insurance, Shuttles, etc.
• Respond to calls and emails while maintaining standards provided and with an appropriate level of efficiency and sales technique.
• Effectively listen to clients and understand their needs.
• Provide appropriate reservations and/or booking solutions with a friendly and personalized approach. Process payments where required.
• Proper logging of information on calls received and maintenance of detailed and accurate internal records.
• Be able to transform telephone and email inquiries about accommodations into bookings and future business where available.
• Process reservations and accurately enter them into the reservation system provided.
• Resolve issues for customers even if they are not their clients.
• Councel clients on terms and conditions of travel e.g. cancellation policies.
• Perform other related duties assigned by the Management team.

Position Requirements:

• Must have strong interpersonal, communication and listening skills.
• Must have a passion for sales. Experience in sales is a definite asset.
• Must be able to learn and adapt quickly in a fast paced environment.
• Able to multi-task with exceptional attention to detail.
• Must have excellent time management skills.
• Previous experience in customer service is required, preferably in hotel reservations or front desk environment.
• Must have an excellent command of the English language.
• A second language is an asset.
• Above average computer skills are required.
• Be flexible with work schedule and shifts which will include weekends and holidays and varying work hours.
• Well organized and have strong decision making abilities.
• Patience and Empathy: Reservation agents might have to deal with confused or irate customers.

Education Requirements:

• Must have high school diploma or equivalent.
• Some college or university training is an asset.
• Courses in computers, languages and communications are an asset.
• Certified Travel Asociate (CTA) or Certified Travel Counselor (CTC) designation is a definite asset.

Content Coordinator

Job Requirements:

• Must be self-motivated and able to work with minimal supervision.
  • You need to be a self-starter.
• Strong team player as well as steady in individual projects.
  • You will be an important part of many projects.
• Excellent written and verbal communication skills.
  • You will be communicating through email and phone calls.
• Strong and current computer experience.
  • Proficient with editing software such as Photoshop, Illustrator, etc.
• Minimum education: high school diploma.
  • Post-secondary education an asset.
• Flexible to work various shifts depending on the company’s needs.
  • We are open 364 days a year.
• Be able to help out with IT and other office related tasks.
• Greeting visitors and answering company calls.

Your Qualifications:

• Have the ability to multi-task in a fast paced environment.
  • You must be able to see projects through to completion.
• Have great time management skills to balance a varied workload.
  • There are any number of projects being worked on at the same time; you must be able to adjust focus.
• Have powerful and accurate attention to detail.
  • You must have a strong commitment to developing quality content for our website, internal systems, and customer communications.

What we offer you:

• Group benefits & health plan.
• Travel industry perks and incentives.

Accountant

Job Requirements:

• Minimum grade 12 education plus post-secondary education in a related field of study.
• Training in courses certified by the Certified General Accountants Association of Canada, Canadian Securities Institute, or the Canadian Bookkeepers Association would be an asset.
• Experience in Sage programs with knowledge of accounts payable, accounts receivable, payroll, and bank reconciliations.
• Flexible to work various shifts depending on the company’s needs.
  • We’re open 364 days a year.
• Able to multi-task in a fast paced environment.
• Have excellent time-management skills.
• Excel in speed and accuracy.

Your Qualifications:

• Extremely organized and able to handle repetitive work.
• You take the initiative to tackle challenges and deliver results.
• You have a “can-do” attitude.
• You have a team-oriented work approach with the ability to work independently.
• Can organize and prioritize your projects to be highly productive.
• Have excellent interpersonal skills.

What we offer you:

• Group benefits & health plan.
• Travel industry perks and incentives.

IT Department — Developer

Job Requirements:

• Must have post-secondary education in Computer Science, Computer Engineering, Programming, or other comparable program.
  • Equivalent experience will be considered.
• Must have programming experience in Perl or similar language.
• Be able to test and debug all systems and applications.
• Be able to develop web-based applications using MySQL, PostgreSQL, etc.
• Must have knowledge of Linux in server and desktop contexts.
• Be able to collect and document requirements from users and management.
• Be able to design efficient relational databases.
• Be able to employ revision control systems.
• Be able to optimize architectures for performance and reliability.
• Have strong communication skills.

Your Qualifications:

• You have a strong understanding of the software development cycle.
• You understand the benefits of industry best practices.
• You want to seek out opportunities to improve the user experience.
• You will want to start new projects and take the initiative to do so.
• Have a minimum 2 years programming experience in web-based languages or a 4 year degree.

What we offer you:

• Group benefits & health plan.
• Travel industry perks and incentives.
• Flexible scheduling.